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testimonials view all testimonials

Hi Marc, I have received the ring! It is very well made and gorgeous!! Love the sapphire from you!! Thank you so much for the time and patience!! I would have love it to be bigger, but with the budget I guess this is probably one that I should be glad. Still I am very happy with the overall colour and clarity of the gemstone!! It does exhibit different saturation under different lighting. Most importantly the cut is great!! Attached a few pics taken by mobile phone under shelter in daylight. Thank you once again! Will definitely recommend you to any of my peers if they need gemstones purchases! Jordan W. of Singapore (bought loose sapphire and custom ring)

Marc, The aquamarine stone arrived today. It is truly an exceptional stone. As a collector for the last 14 years, I never thought I would be able to get to own an aqua with such saturation that I could afford. Again, it is a pleasure doing business with you. Best regards, Ted K of Totowna NJ (bought super gem aquamarine stone)

Marc - thank you very much. I cannot tell you how much it means to me for you to go to the effort. Tomorrow is my girlfriend's birthday, and I hope to give it to her at lunch - a special lunch, of course. She loves stones of all kinds, precious and semi-precious. I see stones and I think they're nice, and pretty. But she sees something else, something connected to the Earth, to history, and all things like that. She can stare at the stone for hours. Which, hopefully, she'll do it tomorrow at lunch. Thank you once again for saving me in the last moment. Royston T. of canoga park, CA (bought loose blue sapphire)

No problem at all Marc, These things happen. I really can't speak highly enough of the service you have provided considering the distance. All the best. Jake P of London UK (bought custom green beryl ring)

Hi Marc, Thanks very much for all your help. Finally managed to get a good look at the stone, whilst not perfect, I do love the imperfections! The little swirl in the middle - great stuff. Not sure if there's anything required from my end to complete the sale, would like to get to this to the goldsmiths to be set. Once again, thanks so much - it'll certainly make one girl very happy. Regards, Mike W from Singapore (bought blue sapphire gemstone)

Thank you for everything Marc. I received the FedEx this morning, the stone is beautiful. It's exactly what I wanted for my wife's birthday! All the numbers look good to me. Again I am very impressed with your gems and your customer service. My daughter is already thinking about what she might like for her 16th birthday! All the best, Dave A from Lafayette LA (bought aquamarine studs)

Hi Marc, Thank you, got it. She loves it, and said yes!:) Cheers, Jadel M from Vancouver Canada (bought topaz ring)

Hey Marc Merry Christmas. Just want to thank you for the timely delivery. Lisa adores the earrings and ring and couldn't be happier.They both display quality and beauty, needless to say I'm happy as well. Thank You Ryan S from Peoria IL (bought various custom jewelry)

Hi Marc, I just got home from work and my husband said, Come look. On the window sill in its box was the Blue Zircon. It had just arrived. The invoice and certificate arrived yesterday. How absolutely beautiful, it’s all that I was looking for!!! I love the color and the cut. Is this a step cut? Anyway, I just love it and so does my husband. I really appreciate your expertise and your patience in helping me make this choice. I did look at other sites, but something told me to stick with you and I’m so happy that I did. P.S. My husband, Gary also said that if you ever think of renaming your company, his suggestion is STUNNING GEMS! I second that and will highly recommend AFRICAGEMS to others. All the best to you and your company. Brenda H. of Boston MA (bought loose blue zircon)

Marc, Received the spinel today and was very impressed. Although I do own some spinel, nothing in my collection has the eye-popping color of this stone. I say this knowing that pink isn't necessarily my first choice as a color for a colored gemstone. It will make a nice addition to my collection. Ted K. of Pasadena CA (bought loose pink spinel)

I received my ring today and am absolutely delighted with the colour of the stone and the sizing is nearly as wonderful. Thank you so very much! Sonja C. of Charlotte NC (bought loose aquamarine)

Marc, the ring is amazing! Thank you for everything. The stone is truly incredible. Take care and I will certainly share your information whenever I get the opportunity. Mike B of Detroit MI (bought custom aquamarine ring)

Thank you very much for the work you put into our order, I gotta tell you I've had a blast playing around with the different features of your website, designing different rings and such. Your website is merchandised pretty good. Tracie loves the rings the ruby has got a real good glow out in the sunlight and the spinel looks wonderful in its mount. The only real problem is the chain on the necklace it came terribly tangled and me thinks we just made it worse but no biggie we had an extra chain. Overall very pleased with order. Thanks J. Sitton of Baton Rouge LA (bought 2 custom rings)

Yellow sapphire received. I must say I expected the comment about it being very diamond looking to be a bit of exaggeration that tends to occur with sapphire, but it is exactly that, yet unique in its brilliance and flash. I am very pleased with the stone and moved to send a compliment. John H of Indiana PA (bought yellow sapphire loose gem)

My ring arrived yesterday. It is beautiful. I've been running around the house looking for different light sources to view the colour change under. Thank you so much for your help and patience. I hope I have the opportunity to purchase another item from you again sometime. Jacquie A. of Vancover CA (bought custom alexandrite ring)

Hi Marc, My little diamond has just arrived safely by FedEx and it looks beautiful, thank you so much. It's as white as I hoped it would be and the bow tie isn't that obvious because of the size of the stone, I imagine. I'm now going to have the pleasure of thinking up a setting for him. Thank you very much, I'm delighted. I think I'm going to have to keep looking in your discounted stones section! Best wishes, Lynn M of Sufflock UK (bought loose diamond)

Hi Marc, I just wanted to thank you so much for everything you've done for us with the whole ring processes. I proposed to my girlfriend on Friday, and she beyond loved the ring. Everything came out perfectly, the sapphire is stunning, and the ring was set beautifully. Thanks again! Sincerely, Lukasz S. of Chicago IL (bought loose blue sapphire & custom ring)

Hi Marc, My gem has finally arrived and it is fabulous! The colour is exactly what I had hoped it would be.... Resembling sunset and lotus flower. I inspected the packaging and nothing appears to have been tampered with... I was getting concerned but looks like all is ok. My plan is to take the pad to a local gemologist to verify and then on to Designing a ring setting. This is a retirement gift to myself .... My last day at work is just before Christmas...so hopefully the ring will be ready by then. When it's done I will send you some pictures. Thank you for all your support thru this crazy process...although I've not met you I feel like I've known you for some time. I greatly appreciate your awesome Communication with me. I love the gem! Thank you Daria L of Ontario CA (bought loose padparadscha sapphire)

Marc, my ring has just arrived. I am over the moon. It is so beautiful. Thank you and your colleagues so very much. I am hoping it will bring me luck over the coming months as I am off the hospital this afternoon to find out about my operation for breast cancer. I'm sure it will help to protect me. Thank you, once again, for your brilliant contribution to my life. Warm regards, Shoosh S. of Birmingham UK (bought custom pink sapphire ring)

Hi Marc, This is Amazing! I've never experienced such fast shipping! I was noticed on a Wednesday that my items had been shipped, and on already on the following Monday I had the parcel at home! From US to Sweden in Europe! The Tanzanites I ordered are perfectly just what I requested! Thank you very much Marc! This means a lot for me! I will for sure recommend you further and come back for more orders! Wish you a nice day! Best regards, Queenie H. of Stockholm Sweden (bought loose tanzanites)

Hi Marc, I received my ring today. It fits perfectly, the color of the topaz is beautiful! I almost wish I had chosen a larger stone. Thank you, Mary A. of Modesto CA (bought a swiss blue topaz gold ring)

Cardy was AMAZING! It took 45 minutes. Everyone warned me that I would be without my ring for weeks, and you helped me get away from that. You have been extremely responsive and fantastic for all of this. I really appreciate you, and DEFINITELY would recommend you to anyone I can. You are very much running your business very well. Not to mention, my ring is beautiful!!! Exactly what I wanted. Katie F. of San Francisco CA (bought alexandrite engagement ring)

Hi Marc, I got my ring yesterday.. love it! Looks great! I like the way the prongs are done and the ruby is beautiful! Thanks, Brigitte L. (bought Chatham Ruby and AfricaGems made the ring)

Dear Marc, I have a confession to make. I lost my original engagement ring, a Stuller setting for an asscher cut and a cushion Chatham Sapphire. I wanted a ring that looked close to that original one. You made it happen! Actually, your mil grain work and stone setting was better than the original which was off centered. Thank you. Regards, Christine Y (bought Chatham Blue Sapphire and we made the ring)

Marc, Received the stone. It’s beautiful! We now have a new place to order stones from and feel confident in the quality! Thank You, Clayton M. (bought loose pink tourmaline gem)

Hi Marc, Thank you, I received the stone on Wednesday as you indicated. I appreciate the quick turn around time. Pleasure doing business with you and your site will be one of my top gem shopping sites after this business experience. I did enjoy the extra haribo snack. Thank you once again, Danny C. (bought a round 1 carat loose blue sapphire for engagement ring)

First diamonds are in the mail. Had gone away for a week and nobody at home dropped the mail in the box. Apologies. Picked up my pendant with the new ones and they look beautiful. My next purchase will be emeralds...Thanks, Marc. Li B (bought and exchanged enhanced blue diamonds)

Hi Marc, The bracelet arrived this morning and as you said it looks stunning and I know she will love it. Could you please send a Cert of Authenticity (Similar to the one sent for the 2 loose stones) and a full invoice for the total amount for insurance purposes at my end. If you need to send copies by post please send to, Alan H. (bought a tanzanite bracelet)

Hi Marc, I just wanted to say how delighted I was to receive the Tanzanite bracelet for Christmas. I understand from my husband, Alan, that you were extremely helpful with the making of the bracelet, it sounds like it caused a few problems at times, not least due to Alans bank! I just wanted to let you know that I am thrilled with the bracelet, the stones are beautiful and it looks lovely, so thank you for all your help! I hope you and your family had a good Christmas and very best wishes for a healthy, happy New Year. Kind regards, Sue H. (husband bought tanzanite bracelet)

Hi Marc, I just received the opal and it is gorgeous, as always I am very pleased with my purchase. I was looking at different pendants, it's a Christmas present for my daughter. I saw a multi-gem one that I liked. Item pendant 650870s. Should I order it on line or could you just do it. Also will you extend the 25 off discount on that item? Again, thanks for all your help,Terese U. (bought stunning loose black opal gem)

Good Afternoon Marc, Thank you so much selling me this amazing stone, I can assure you it will be well loved. I thought you might enjoy how much people love the blue spinel you sold me. I posted a few photos on PS last night and will likely post more in the next few days. Again thank you, I really do love it and I am wearing it even as I type this! Katherine S. (bought large blue spinel gemstone)

My wifes stone got here this morning. She was in awe of how gorgeous a stone it was. It is replacing a stone in a ring that was stolen and in our opinion we think it is even nicer than the stone it replaced. Once set we will be whole again lol. Again thank you for having the stone available and for you call concerning shipping. We will certainly recommend you to any of our friends who are looking for QUALITY stones. Doc Mc (bought loose oval padparadscha gemstone)

Hi Marc- just wanted to thank you for finding the 4.4mm size for me, and also for the quick refund on the 4mm. So glad I found your website! Cristy S. (bought loose white sapphires)

Hi Marc, I just want to say thank you so much! The pendant is so beautiful..well done! The bale also fits perfectly. I have a question about the negative ions created by tourmaline..now can one just wear it to experience the negative ions or does there have to be pressure applied to release the negative ions? I'm just curious. Thank you Dawn T (bought custom tourmaline pendant)

Marc, The ring arrrived yesterday and it is gorgeous! Thank you so much for creating the perfect piece with this sapphire. This ring will become an heirloom. Henry G (bought custom spessartite garnet ring)

Marc, Thank you so much! You may have thought it took longer than expected but we thought it was quite expedient. Thank you for continually confirming for us our decision to purchase from Africa Gems. This has been a wonderful transaction. We'll be here all day so as soon as it arrives I'll let you know. Happy Valentine's Day, Jennefer P of San Deigo CA (bought custom emerald ring & band)

I'll put them in the mail today. I want you to know that I really appreciate how amenable you have been. Your A+ rating is exactly right. I will continue to do business with you when I have other needs. My sister has also been checking out the site for sapphires based on the excellent service I received. Thanks again, Jim W.of Bangor MI (bought loose emeralds)

Will do! I'm in Denver on business until Saturday. I'll get it shipped out ASAP upon my return - next Monday most likely. Thank you for all of your help. Especially your guarantee and return policy. Made purchasing the gem online much more comfortable. Ironically, my jeweler also loosely knew your father and had a very good opinion of him. Thanks again Marc! Doug M from Camarillo CA (bought loose blue sapphire)

Marc, Your fantastic customer service makes it easy to support AfricaGems! Looking forward to surprising my wife with the Onyx ring. Regards, Michael S. from Boise ID (bought onyx diamond pendant)

Hi Marc, So far I'm very happy with the sapphire I purchased. My plan is to mount it in a tanzanite ring that I have (the tanzanite is very light in color and I've never been happy with it which is a surprise since it's also a Levian purchase). The setting has two sides with the stone suspended in between. I think the light will catch it magnificently! Thanks for checking on my order! Rita K. from Garland TX (bought Chatham emerald stone)

Hi Marc, Just to let you know that the stone was delivered today. Pitty it is dark now so can not see the true stae, but I am happy to see it here with the certs!I hope to do business with you again in the future! Thank you for you help, patience, Regards Wim D. of Dubai (bought loose oval alexandrite)

the rings have arrived they are absolutely stuning ! i thank you with all my heart and i pay no duties thanks to you THANK YOU VERY MUCH I HAVE NO WORDS TO THANKS !! Mencaglia A of Bucharest Romania (bought two blue topaz diamond rings)

Dear Marc, I just received the four turquoise gemstones that I had ordered. They are beautiful. I am very happy with the quality and will be ordering some more gemstones soon.Thanks Baljinder K. (bought loose turquoise gems)

Marc, I just wanted to let you know that I received the ring today and it’s beautiful, she’s gonna love it! Thank you again for all you’ve done. I was concerned about ordering something liker this over the internet but you’ve made this entire process very easy and your communication with me has been outstanding. Everything was exactly as you described it…perfect! David M. of Atlanta GA (bought custom Alexandrite diamond ring)

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  • Frequently Asked Questions
Frequently Asked Questions

Do you have a question? You can check here to see what we get asked most frequently. Maybe the answers you are looking for are right here.

If not, please feel free to call or email us!

  • Who are you guys?

    AfricaGems has been online since 1998 and has been in business since 1984. It was created and operated by Marc Sarosi, a well known gemstone dealer. Marc along with his 2 assistants run the day to day operations. Please see our About page for full details.

  • Do you sell online only?

    No, AfricaGems does have a physical location in Mill Valley, CA, USA.

  • Do you sell only genuine gemstones and diamonds?

    No, AfricaGems offers a full selection of both genuine, natural mined from the ground gemstones and diamonds as well as branded created gemstones such as Chatham and Charles & Colvard Moissanite. We also offer a complete selection of imitation and cubic zirconia gems. These are are found under the Created Gems section of the website. AfricaGems provides a free Certificate of Authenticity for every gemstone or diamond sold above a value of $100.

  • What is your return and refund policy?

    AfricaGems offers FREE RETURNS on unaltered items in their original condition by emailing you a pre-paid, fully insured return shipping label to use to send back your item(s). This applies to domestic USA orders only. We have a 30 day inspection period. 100% refund on all merchandise (exception on custom made for you jewelry which are non refundable). AfricaGems makes it super easy to buy your gemstone(s) and jewelry with complete confidence. See our guarantee page for complete details. All items are considered sold and non returnable after the 30 day inspection period.

  • You don't seem to have exactly what I want - Do you have inventory that is not listed on the website?

    Yes we have a tremendous amount of inventory not listed. If have a specific, hard to find request, we can most have it or can likely locate it for you as we know all the major gemstone players worldwide.

  • When will my order ship?

    We ship generally within 1-3 business days. If we are back ordered we will email you with an expected ship date. If it is an item that needs to be altered like ring sizing, shipping is generally within 5 business days. Items can be expedited upon request.

  • How long have you been in this business?

    Since 1984. I am a second generation gemstone dealer. AfricaGems.com has been online since 1998.

  • Do I have to sign for my package?

    Only if you requested expedited shipping options such as priority shipping such as UPS or FedEx. All shipments by USPS First Class Mail don't require a signature for delivery. International shipments by DHL always require signature.

  • Do you ship to other countries?

    Yes we ship worldwide, certain countries exempted. We highly recommend choosing DHL shipping option for international shipments as USPS is not reliable in many countries and tracking is door to door with DHL and customs and duty issues are much easier with DHL. All orders over $400 are not eligible for USPS mail service.

  • Who pays for duty and customs taxes?

    The buyer/recipient pays for all customs duty/taxes & clearing charges. AfricaGems has no control over customs and it is the responsibility of the buyer to determine the amount of duty/tax and or clearing broker charges.

  • Can I call if I have a question or issue?

    Yes of course! Please call 888-566-9436 or text 415-533-1769. We try to answer all of our calls and if we don't we'll call you back!

  • Do you charge sales tax?

    Only on purchases shipped to the state of California. All other destinations are sales tax free.

  • Do you buy gemstones?

    Not from the public.

  • Are your prices retail or wholesale?

    Our prices are extremely competitive for the quality we sell. We sell finer quality gemstones of the type you would normally see only in the finest high end jewelry stores. Think Park Avenue quality - Main Street prices! Once you see our product in real life you will see the difference in quality - I promise! Please check our reviews!

  • How accurate are your images?

    Gemstone and Jewelry photography is the most difficult type of photography due to many factors. We image our gems & jewelry items in a studio with bright daylight lighting and a macro lens that greatly magnifies the subject. If you were to view your gemstone and jewelry items in those conditions they would look just like the image you see online. It is impossible (contrary to many so called gem forum experts) to truly judge the color of a gemstone unless you see it in your own real life lighting conditions. This is why AfricaGems offers free return shipping on all of our merchandise so that you can feel completely at ease with your potential purchase not knowing exactly what it will look like in your real life conditions.

  • Is AfricaGems involved in any philanthropy?

    Yes!! We are very proud of our philanthropic efforts. We donate a full 1% of GROSS SALES to the Zambian Children's Fund. We donated a huge collection of fine loose gemstones from Africa, valued at over $350,000 which is still on display at the Smithsonian in the Gem & Mineral Hall. Please see our philanthropy page for full details and our other philanthropic endeavors.

  • Can you set my gemstone in one of your mountings?

    Yes we can for a surprising low cost. We are very experienced in setting colored gemstones were many jewelers are not. Colored gems require a special understanding. We set colored gems of all varieties everyday and are very experienced.